For eligible products, request your return within 30 days after receiving your order. This request window applies to both parcel shipments and larger equipment shipped by LTL freight.
Liquidation items are final sale and may only be returned if damaged upon arrival. See the liquidation section below for details.
How to request a return
Online purchases
Contact our ecommerce team at 844-833-0705, Option 2, or contact@ggfitness.com. Provide your order number and the reason for your return.
Obtain return authorization and instructions before sending anything back.
Authorized online returns must be sent to:
G&G Fitness
7350 Transit Rd
Williamsville, NY 14221
In-store purchases
Contact the store where you purchased the product to coordinate your return. Have your order number or purchase confirmation ready. In-store purchases should be returned to the local store.
Find your local G&G Fitness store.
For assistance with store pickup or local delivery orders, contact the local store handling your order.
Returning equipment shipped by LTL freight
Contact the team handling your return for authorization and instructions before arranging freight pickup.
- The equipment must be packed in its original box and secured to a pallet, in the same manner it arrived.
- Send photos showing the packaged equipment secured to the pallet for confirmation before pickup is arranged.
- The freight carrier requires the shipment to be properly packaged and secured before collection.
For online purchases, contact 844-833-0705, Option 2, or contact@ggfitness.com with your order number. For in-store purchases or local delivery, contact the local store handling your order.
Return shipping & restocking fees
For customer-choice returns, return shipping costs are deducted from your refund. This includes applicable freight charges for larger equipment.
A restocking fee of up to 15% may also apply if the product is not returned in new condition.
We will explain applicable shipping costs and potential restocking fees before you proceed with the return.
If your item arrives damaged, defective, incorrect, or incomplete, contact us so we can review the issue and explain the appropriate resolution and any applicable charges before you arrange a return.
Refund timing
Once your return has been received, inspected, and approved, we will process your refund within 1–7 business days.
Your bank or payment provider may require additional time before the refund appears in your account.
If you need help checking the status of a refund, contact the team handling your return. For online purchases, call 844-833-0705, Option 2, or email contact@ggfitness.com with your order number.
Damaged, incorrect, or missing items
Please contact us promptly so we can review the issue and help arrange the appropriate resolution.
Purchased online? Contact 844-833-0705, Option 2, or contact@ggfitness.com. Include:
- Your order number.
- A description of the issue.
- Photos of the product and packaging when applicable.
- For missing items, details of what you received and what is missing.
Purchased in a store? Contact the store where you purchased the product. Find your local G&G Fitness store.
Keep the product and packaging while we review the issue, and contact us before arranging a return.
Product defects & warranty support
Warranty coverage varies by brand, product, and intended use. Please review the warranty information on the product listing and the applicable written warranty for coverage, limitations, and service requirements.
If you experience a problem, contact us before arranging a return. Our team will review the issue and help identify the appropriate next steps. Depending on the applicable warranty, this may include troubleshooting, replacement parts, repair, or replacement equipment.
Purchased online? Contact 844-833-0705, Option 2, or contact@ggfitness.com. Include your order number, a description of the issue, and photos or video if available.
Purchased in a store or through our commercial team? Submit a service request for help with equipment issues or warranty service. Include your equipment model, serial number, purchase information, and a description of the issue.
Warranty support is separate from our 30-day return-request window. Available solutions depend on the applicable warranty and your rights under law.
Liquidation items
All liquidation sales are final. Returns are accepted only if the item is damaged upon arrival. Contact us promptly to report damage and obtain instructions before arranging a return.
- Shipping is not included.
- Standard checkout shipping rates do not apply to liquidation items.
- For shipping availability and a custom quote, call 844-833-0705, Option 1.
- Liquidation items are not eligible for future price matching.
Special orders, cancellations & installation charges
Contact the team handling your order to review the applicable terms and available options.
Online orders: Contact 844-833-0705, Option 2, or contact@ggfitness.com with your order number.
In-store purchases, store pickup, or local delivery: Contact your local G&G Fitness store.